Alert Solutions is a General and Emergency notification system that Southlands Christian School has implemented to enhance communication between the school and parents. It allows our school to send messages using email, voice, and text messaging for general and emergency notifications.
Voice calls will be sent with 909-598-9733 as the caller ID number. You may want to add this phone number to your address book to help you recognize incoming calls. Text messages will be sent using a caller ID of 95664. You may want to add this phone number to your address books as well. Please note you will not be able to reply to text messages sent from the school.
Alert Solutions is integrated with the PowerSchool Parent Portal. You must be able to login to the Parent Portal to manage your contact information for Alert Solutions notifications. If you do not have a login to the PowerSchool Parent Portal or, you are unable to login, please contact the school by sending an e-mail to: firstname.lastname@example.org
Once you have logged into the PowerSchool Parent Portal successfully click the “Alert Solutions 2” link.
Here, you will be able to see all the contact information our school has listed for you. Within this section of the Parent Portal, you will also be able to choose your communication preferences based on message category, such as School Closures or Attendance, and message type (email, voice and/or text message). You may opt-out of any message category except for Emergency Messages.
Setting up your parent preferences is your responsibility. To receive text messages, you must go to Contact Preferences by Message Type (Phone, Email, SMS).
Click and hold to drag the contact information above from the Message Type to the appropriate alert “Category” boxes below. By default, phone calls and email are chosen. You will receive messages to every contact field shown and every message category that has all three message types chosen. Tolls and charges associated with receipt of messages from the school are your responsibility and not the responsibility of the school.
Please be sure to set your unique preferences if there are any phone numbers or e-mail addresses you do not wish to be contacted on. Click the “X” next to any message type to remove a message preference type from an alert category.
Emergency messages are always sent with all three message types (email, text, and voice calls) and to every contact field shown even if you have opted out. We cannot change this. Emergency messages will be labeled as such so you will know it is an actual emergency.
You may change the phone numbers and e-mail addresses under the “Subscriber Information” tab.
When you make a change to your contact information, a message is sent to notify the school registrar of the change. The registrar will review the information and make the necessary changes permanently in PowerSchool. This may take up to 48 hours. Until the change is made permanently in PowerSchool you may see the old contact information reappear as Alert Solutions receives it’s data through a nightly sync process, one way, from PowerSchool to Alert Solutions.
NOTE: All phone numbers and email addresses must be in a valid format to save properly.